Healthcare concierge service TouchCare today shared the results of its most successful year to date, in which the company doubled its revenue for the second consecutive year, tripled its number of members, and saw an unprecedented 153 percent jump in the amount of users within its member base taking advantage of its services. Throughout the COVID-19 healthcare crisis, consumers of healthcare have turned overwhelmingly to TouchCare’s concierge services for guidance on how to use their healthcare benefits.
“With so much uncertainty this past year as peoples’ healthcare needs changed dramatically, employers across the country turned to TouchCare to eliminate confusion and get their employees the care they needed,” said Rob LaHayne, CEO, TouchCare. “As needs for healthcare services like telemedicine and mental health services spiked due to the pandemic, TouchCare was there every step of the way, rising to meet increased demand and helping employers rest easy knowing their employees’ health is in good hands.”
"Throughout the COVID-19 healthcare crisis, consumers of healthcare have turned overwhelmingly to TouchCare’s concierge services for guidance on how to use their healthcare benefits."
TouchCare also grew its staff by 37 percent in 2020, with plans to continue hiring in 2021 as demand for its services continues to increase. With a 229 percent increase in open enrollment consults, over a million dollars of savings for members in labor hours and a 96 percent member satisfaction rating, the company is on a massive growth trajectory.
Throughout the year, TouchCare cultivated strategic partnerships and developed a number of product innovations to deliver the highest level of service to its users, making it easier than ever for consumers to navigate the complex world of healthcare at a time when they needed simplicity more than ever. The company’s partnerships and innovations were designed to meet the needs of the moment, including offering enhanced access to mental health services and expanded options for virtual care.
TouchCare Shield, the company’s return to work offering, is a stand-out product for its ability to help employers navigate the pandemic. The offering was designed to help employers safely navigate the complex process of reopening during the COVID-19 pandemic, providing policy creation, screening and contact tracing, bulk test ordering, and concierge services. The product enabled employers to administer over 2,000 tests via a partnership with P23 Labs, LLC, a high-complexity molecular diagnostics, CLIA certified laboratory.
Other notable offerings delivered in 2020 include:
- VirtualCare: Puts virtual care at members’ fingertips, giving them access to a licensed physician with the push of a button. Combining world-class technology innovation with compassionate medical care, VirtualCare gives members virtual access to providers 24 hours a day, seven days a week.
- MindCare: Provides access to high-quality, convenient and confidential mental health services, giving members access to licensed therapists who can be seen in a matter of days, not months or weeks. TouchCare also partnered with MeMD to offer members access to MeMD’s telepsychiatry solution for both adults and teens, that helps eliminate barriers including long wait times, high costs, and privacy concerns.
- MD Opinions: Offers members who are unsure about a diagnosis or need help deciding on a treatment plan access to world-renowned doctors in a variety of specialties and subspecialties who can help them make an informed decision.
- TouchCare Blue: This new offering gives members and their families a dedicated Health Assistant and unlimited access to TouchCare’s full range of add-on services.
To learn more about TouchCare, visit: www.TouchCare.com.
TouchCare is a healthcare concierge service. Its team of Health Assistants helps members save money while making the best decision possible regarding healthcare plans. Furthermore, TouchCare assists members with the navigation of their healthcare benefits package, including medical, dental, vision, and all ancillary benefits. TouchCare conducts regularly scheduled webinars for clients throughout the year, primarily focusing on employee wellness in and out of the workplace. The company partners with the business’s existing HR department to provide open enrollment support and guidance. TouchCare offers 30-minute consultations with members, where they can provide insight on which individual health care plan would benefit them the most. For more information, visit www.TouchCare.com. You can find TouchCare on Twitter at @TouchCareHealth.