TouchCare assists with more than just medical insurance. We also support members with voluntary benefits (FSA, HSA, HRA).
You send us your bills, tell us what you feel is wrong, ask questions – and we work on your behalf to fix any errors.
We’ll always navigate you to highly-rated providers that are in-network and conveniently located.
TouchCare Health Assistants ensure you never overpay for care by carefully researching all options and costs.
After we assist you with your provider research, we can schedule appointments directly with the providers.
We will help you leverage the right benefit, at the right time, to save you time and money.
Physician Transfer Assistance
When you transition to a new physician, we manage the administrative record transfer.
Consult with an expert Health Assistant regarding your benefits anytime throughout the year.
Procedure Preparation Assistance
Before surgery, Xray, or procedure, reach out to us. TouchCare eliminates confusion or administrative errors.
Open a case
Start your cases with a click of a button. Our Health Assistants will reply directly through the app.
Scheduling a consult is now available through our app or online portal. Simply click the “get scheduled” tab.
View plan documents
View all of your insurance plan documents. No more searching through emails or waiting on hold.
How do I start using TouchCare?
Getting started with TouchCare is easy. Simply click the Member Login at the top of the page, email us (email@example.com), or give us a ring at (866) 486-8242. We’re available 8am-9pm ET, Monday – Friday.
What types of questions do you answer?
Think of TouchCare as the “traffic cop” for all your employer-sponsored benefits. From insurance coverage, to your benefits package, to billing questions, TouchCare can solve the problem or point you in the right direction. For example, if you’re looking for a new physician, planning a medical procedure, or think you might have been overbilled, TouchCare can help. We encourage members to “think TouchCare first.” We’re always here for you.
How much does TouchCare cost?
Good question! TouchCare is completely free for members. In many instances, we can save money for our members — so it pays you to use TouchCare!
Is TouchCare secure? Will my employer know what I ask you about?
TouchCare is completely HIPAA compliant, which means all your information is securely stored and never shared with your employer. TouchCare reports general statistics (like how many employees have used TouchCare in the past year), but TouchCare never shares personally identifiable information.
Can my family use TouchCare?
Yes! TouchCare is available to your dependents (spouse, domestic partner, children). We love helping everyone in your family.
How are you different than just calling my insurance company?
TouchCare is on your side, not the insurance company’s. Think of TouchCare as your advocate, who can negotiate bills and argue claims on your behalf. Inherently, insurance companies want to pay out claims only when they must. TouchCare wants you to get the most out of your benefits, which translates to you saving money and using your benefits smarter.