TouchCare averages a 20% engagement in year one! Our industry-leading utilization is tied to our strategic, proactive approach. We don’t wait for members to reach out.
We get to know your total benefits package—not just your healthcare benefits. Our Health Assistants take complex questions off HR’s plate to provide an exceptional member experience.
Our Health Assistants go the extra mile to ensure our members have a positive experience with their healthcare. We’ve also maintained a 98% member satisfaction rate!
We pair you with a dedicated account manager, who is your day-to-day contact for your account. From strategizing with HR partners to handling member escalations to providing you with detailed reporting, your AM is your partner for all things TouchCare.
We keep HR up-to-date with TouchCare through our monthly HR emails and resource center. Our HR and member newsletters contain pertinent details about upcoming contests, webinars, as well as TouchCare company updates. Our HR resource page is packed with monthly flyers, educational packets, video tutorials, past webinars, and more!
What’s the best way to ensure my clients use TouchCare?
After implementing hundreds of clients, we’ve noticed two common keys to a successful relationship:
- Member Email Addresses
- Client Call with HR
Not including member emails means utilization will be MUCH lower. Email is used to remind members about TouchCare services, webinars, and contests on an ongoing basis.
The Client Call with HR kicks off the relationship between the member and the Account Manager. When we ask members how they heard about TouchCare, nearly 70% of them say they heard about TouchCare through their HR team.
How can members contact TouchCare
Getting started with TouchCare is easy. Members can access TouchCare in four different ways:
- Phone: Give us a ring at (866) 486-8242.
- We’re available 8am-9pm ET, Monday – Friday. If we’re on other calls, after 45 seconds you will be transferred to voicemail. We’ll call you back within 30 minutes.
- App: Download our iOS App (here) or our Android App (here)
- Email: Reach out via firstname.lastname@example.org
- WebPortal: Simply click the Member Login at the top of the TouchCare home page.
What types of questions does TouchCare answer?
Think of TouchCare as the “traffic cop” for all your employer-sponsored benefits for your employees. From insurance coverage, to your benefits package, to billing questions, TouchCare can solve the problem or point your employees in the right direction. For example, if they’re looking for a new physician, planning a medical procedure, or think they might have been overbilled, TouchCare can help. We encourage members to “think TouchCare first.” We’re always here for our members.
Is TouchCare secure? Will employers know what members ask about?
TouchCare is completely HIPAA compliant, which means all member information is securely stored and never shared with their employer. TouchCare reports general statistics (like how many employees have used TouchCare in the past year), but TouchCare never shares personally identifiable information.