At TouchCare, we pride ourselves on being a true healthcare concierge.
Our distinctive services address the unique needs of our members.
When members get a confusing bill in the mail, they can easily upload a picture and ask us to investigate. We coordinate directly with the provider or carrier to ensure the bill is correct and negotiate the bill when it is not.
TouchCare members have the opportunity to schedule a confidential deep-dive both during Open Enrollment, or anytime after they have made their annual elections, to review plans and ask detailed questions.
Open Enrollment Support
We created the Open Enrollment Consultation to provide peace of mind. Every member’s healthcare needs are unique – and their benefits selection should reflect that. All we need is 30 minutes.
We assess every provider based on a proprietary set of criteria. TouchCare Health Assistants carefully match based on location, cost, specialty type, gender preference, and prioritize in-network providers.
TouchCare assists with more than just medical insurance. We also support your voluntary benefits. When you need assistance with or need to understand your dental, vision, FSA, HSA, HRA, we can help!
After we assist our members with their provider research, we will schedule appointments directly with the providers. Once provided with availability, our team will ensure they get scheduled.
We provide members with an understanding of their health plans and inform them of precise costs before they have a test or procedure. We’ll always follow up with a clear side-by-side comparison of our research.
Procedure Preparation Assistance
Prior to any procedure, TouchCare offers a robust partnership that reduces stress, saves time, and eliminates confusion or administrative errors that are all too common with complex medical issues.
We assist members to help them understand their pharmaceutical benefits and to help them determine the lowest cost options available. We’ll also explore creative options to save you money. Learn more.
We educate our members about their benefits, our services, and the value of our Health Assistants. We do this through a number of engaging ways:
Active Email Series
Welcome series, monthly newsletters, engagement contests
Digital & Print Resources
Educational resources, informational flyers, desk-drop assets
Exclusive webinars, blogs, and video series
Add-ons with impact
In addition to our compassionate concierge team, TouchCare offers a suite of clinical add-ons that keep your employees healthy and reduce healthcare costs. Learn more about our Telemedicine, Teletherapy, Expert Second Opinions program, and more.
Hear it from our members
TouchCare services are built around member reviews. We’ve maintained a 98% customer satisfaction rating by prioritizing their specific needs.
Ethan was really helpful. He answered all of my questions and helped clarify the differences between the plans. I’m really glad that our company got these services.
This was my first time using Touchcare, and Christian did an amazing job. He took the time to make sure the list of PCPs met my requirements, and he kept me in the loop.
I am totally blown away by Lanie’s tenacious work ethic and commitment to doing what she said. In the end, the matter was resolved, and I am completely relieved.
This is the best benefit I’ve ever received from an employer, aside from vacation and healthcare itself. I don’t know how it could be better.
Inhale. We've got this. Exhale.
Understanding healthcare; with us, it’s personal.