When members get a confusing bill in the mail, they can easily upload a picture and ask us to investigate. We coordinate directly with the provider or carrier to ensure the bill is correct and negotiate the bill when it is not.
TouchCare members have the opportunity to schedule a confidential deep-dive both during Open Enrollment, or anytime after they have made their annual elections, to review plans and ask detailed questions.
Open Enrollment Support
We created the Open Enrollment Consultation to provide peace of mind. Every member’s healthcare needs are unique – and their benefits selection should reflect that. All we need is 30 minutes.
We assess every provider based on a proprietary set of criteria. TouchCare Health Assistants carefully match based on location, cost, specialty type, gender preference, and prioritize in-network providers.
TouchCare assists with more than just medical insurance. We also support your voluntary benefits. When you need assistance with or need to understand your dental, vision, FSA, HSA, HRA, our team can assist.
After we assist our members with their provider research, we will schedule appointments directly with the providers. Once provided with availability, our team will ensure they get scheduled.
We provide members with an understanding of their health plans and inform them of precise costs before they have a test or procedure. We’ll always follow up with a clear side-by-side comparison of our research.
Procedure Preparation Assistance
Prior to any procedure, TouchCare offers a robust partnership that reduces stress, saves time, and eliminates confusion or administrative errors that are all too common with complex medical issues.
We assist members to help them understand their pharmaceutical benefits and to help them determine the lowest cost options for all of their Rx needs. We’ll explore creative options to save you money.
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Hear it from our members
Ethan was really helpful. He answered all of my questions and helped clarify the differences between the plans. I’m really glad that our company got these services for us.
This was my first time using Touchcare, and Christian did an amazing job. He took the time to make sure the list of PCPs met my requirements, and he kept me in the loop.
I am totally blown away by Lanie’s tenacious work ethic and commitment to doing what she said. In the end, the matter was resolved, and I am completely relieved.
This is the best benefit I’ve ever received from an employer, aside from vacation and healthcare itself. I don’t know how it could be better.