Inhale. We've got this. Exhale

TouchCare Services

Healthcare, simplified

At TouchCare, we pride ourselves on being a true healthcare concierge.
Our distinctive services address the unique needs of our members.

Billing Review

When members get a confusing bill in the mail, they can easily upload a picture and ask us to investigate. We coordinate directly with the provider or carrier to ensure the bill is correct and negotiate the bill when it is not.

Benefits Transparency

TouchCare members have the opportunity to schedule a confidential deep-dive both during Open Enrollment, or anytime after they have made their annual elections, to review plans and ask detailed questions.

Open Enrollment Support

We created the Open Enrollment Consultation to provide peace of mind. Every member’s healthcare needs are unique – and their benefits selection should reflect that. All we need is 30 minutes.

Provider Searches

We assess every provider based on a proprietary set of criteria. TouchCare Health Assistants carefully match based on location, cost, specialty type, gender preference, and prioritize in-network providers.

Benefits Navigation

TouchCare assists with more than just medical insurance. We also support your voluntary benefits. When you need assistance with or need to understand your dental, vision, FSA, HSA, HRA, we can help!

Appointment Scheduling

After we assist our members with their provider research, we will schedule appointments directly with the providers. Once provided with availability, our team will ensure they get scheduled.

Cost Transparency

We provide members with an understanding of their health plans and inform them of precise costs before they have a test or procedure. We’ll always follow up with a clear side-by-side comparison of our research.

Procedure Preparation Assistance

Prior to any procedure, TouchCare offers a robust partnership that reduces stress, saves time, and eliminates confusion or administrative errors that are all too common with complex medical issues.

RxCare Consultations

We assist members to help them understand their pharmaceutical benefits and to help them determine the lowest cost options available. We’ll also explore creative options to save you money. Learn more.

Member engagement

We educate our members about their benefits, our services, and the value of our Health Assistants. We do this through a number of engaging ways:

Active Email Series

Welcome series, monthly newsletters, engagement contests

Digital & Print Resources

Educational resources, informational flyers, desk-drop assets

Compelling Content

Exclusive webinars, blogs, and video series

Add-ons with impact

In addition to our compassionate concierge team, TouchCare offers a suite of clinical add-ons that keep your employees healthy and reduce healthcare costs. Learn more about our Telemedicine, Teletherapy, Expert Second Opinions program, and more.

Hear it from our members


TouchCare services are built around member reviews. We’ve maintained a 98% customer satisfaction rating by prioritizing their specific needs.


Ethan was really helpful. He answered all of my questions and helped clarify the differences between the plans. I’m really glad that our company got these services.

James M



This was my first time using Touchcare, and Christian did an amazing job. He took the time to make sure the list of PCPs met my requirements, and he kept me in the loop.

Elizabeth S.



I am totally blown away by Lanie’s tenacious work ethic and commitment to doing what she said. In the end, the matter was resolved, and I am completely relieved.

Ayana M.



This is the best benefit I’ve ever received from an employer, aside from vacation and healthcare itself. I don’t know how it could be better.

Emily G.


Inhale. We've got this. Exhale.

Understanding healthcare; with us, it’s personal.


111 W 19th Street, 2 FL
New York, NY 10011

Members: (866) 486-8242

Sales: (833) 482-7253