TouchCare customizes our approach to fit your needs. We are platform and carrier agnostic, meaning we can work with any solution you may already have in place. We work well with TPAs, GAs, consultants, captives, and more.
Our only goals are to produce happier employees and cost savings for your clients. Our impact reporting demonstrates our value by showing your clients how we achieve both goals through directing care and allowing employees to be more productive.
Our Health Assistants go the extra mile to make sure our members have a pleasant experience with the healthcare system and can focus on what matters. With a 98% satisfaction rating and full benefits support, we make brokers look great.
We pair you with a dedicated account manager, who is your day-to-day contact for your account. From strategizing with HR partners to handling member escalations to providing you with detailed reporting, your AM is your partner for all things TouchCare.
What’s the best way to ensure my clients use TouchCare?
- Member Email Addresses
- Client Call with HR
Not including member emails means utilization will be MUCH lower. Email is used to remind members about TouchCare services, webinars, and contests on an ongoing basis.
The Client Call with HR kicks off the relationship between the member and the Account Manager. When we ask members how they heard about TouchCare, nearly 70% of them say they heard about TouchCare through their HR team.
What size groups do you work with?
What does the TouchCare support model look like?
Employees and their family members are supported by a pod of Health Assistants, which typically is made up of different tiers of agents and well as a billing expert. Each unique case is followed from start to finish by the same Health Assistant, ensuring consistency and accuracy as well as a pleasant member experience.
How does TouchCare help my employers and employees save money?
Additionally, most employees deal with healthcare related issues during the workday. We can’t prevent employees from playing Fantasy Football, but by taking over their healthcare challenges, TouchCare helps reduce losses associated with absenteeism & presenteeism that plague all employers.
When is the best time to implement TouchCare?
We launch on the 1st or the 15th of the month.
How do clients get started with TouchCare?
From there, our Client Success Team will set up a client call to discuss how we make sure your clients onboarding experience is fantastic.