Seamless Transitions, Stress-Free Absences
Experience unparalleled support, seamless communication,
and tailored solutions for every employee’s leave of absence.
Seamless Integration
Our LOA support seamlessly integrates with your client’s HR teams, acting as an extension to enhance their capabilities. We align ourselves with your client’s internal policies and procedures.
Comprehensive Support
From complex leave application processes to ongoing employee communication, we take the burden off your clients’ HR teams. Our dedicated Leave Specialists provide personalized support.
Simplified Process
We simplify the leave application process with a brief intake questionnaire and 1-1 consultations
that reduce stress and take the confusion out of the LOA process.
Introducing TouchCare’s LOA services
Our comprehensive LOA service is designed to go beyond the conventional approach, offering seamless, high-touch assistance to employees navigating through personal challenges.
TouchCare LOA support is an integral part of your HR team, providing valuable assistance while aligning with internal leave policies and procedures.
Enhanced Offerings
By introducing TouchCare’s LOA support to your clients, you elevate your portfolio with a comprehensive solution that addresses a critical HR need. Stand out in the market by offering a service that goes beyond traditional benefits support.
Strengthen Relationships
Position yourself as a strategic partner by introducing a service that enhances your clients’ overall HR capabilities. Strengthen your relationships by being at the forefront of innovative solutions.
Total Management
From leave timelines and accommodations to return dates, we manage all of your employee information privately, and securely. We relieve your clients’ HR teams by coordinating directly with employee providers and insurance companies.
Elevate Your Client Offerings With an Excellent Member Journey
Our service is an extension of our client partner’s HR teams and provides additional resources to our partners by bridging the gap between benefits questions and leave of absence requests.
Our dedicated Leave Specialists provide personalized support, including check-ins, provider follow-ups, and return to work coordination.
The Leave of Absence Process
How does it work?
FILL US IN
We first request a brief intake questionnaire to help us understand the state where your employee is located, why they are requesting leave, their hire date, and when they need to begin their leave of absence.
1:1 CONSULT
Upon completion, the individual will schedule a leave consultation with our team. Our team of Leave Specialists will then discuss the employee’s leave eligibility (you can weigh in prior to the consultation if you would like) and assist them with next steps.
FOLLOW UP
We then follow their journey with check in’s, provider follow up, accommodations communication, return to work notifications to the employee’s manager and HR team, and more.
Learn More
Ready to explore how TouchCare’s Enhanced LOA Support Services can transform your client offerings?
Schedule a brief consultation with our team to discuss the seamless integration of this exciting new solution.
FREQUENTLY ASKED QUESTIONS
How does LOA support help you, our Client?
Our goal is always to be an extension of your HR team. We get to know your internal policies and procedures as though we are part of your organization. This information allows us to support you and your employees at a level you expect. We will support and protect your company by providing information about leave timelines, accommodations, and return dates. We can also assist with extensions or transitions from short-term to long-term leave if needed. We interact with your employees and their providers throughout their leave journey until they return to work. The TouchCare team will manage all employee communications, leveraging the resources and leave carriers you have selected. We will ensure a custom approach and communication that provides a common understanding.
How do we help your Employees?
Applying for leave or understanding eligibility and leave parameters can be complex. We first request a brief intake questionnaire to help us understand the state where your employee is located, why they are requesting leave, their hire date, and when they need to begin their leave of absence. Upon completion, the individual will schedule a leave consultation with our team. Our team of Leave Specialists will then discuss the employee’s leave eligibility (you can weigh in prior to the consultation if you would like) and assist them with the next steps. We then follow their journey with check-ins, provider follow-up, accommodations communication, return to work notifications to the employee’s manager and HR team, and more.
If an employee requires additional leave, we can provide assistance by either transitioning them to your company’s internal employee relations team or assisting with an additional application process for an alternate leave policy.
What types of leave do we support?
Mandatory Leave: FMLA / ADA
Voluntary Leave: According to your company benefits and policies
Can we fully support your leave of absence program?
With the exception of managing your internal benefits systems and payroll solution, yes. We can provide a full source solution and even cross-check eligibility status with your team prior to communicating with members. We are happy to leverage your internal resources, policies, and procedures.
What if we do not want TouchCare to support our LOA?
That is entirely fine! We will either provide the intake information our member has provided to you or we will advise who they should contact within your organization for leave support.
Does TouchCare assist with LOA denials?
Yes. Oftentimes, providers issue incomplete information. We can assist the member to ensure their provider completes forms correctly. We can also assist with the submission process or resubmission process.
Will TouchCare communicate with our internal team to message accommodation requirements or return to work details?
Great news! Again, yes. We understand the importance of planning and preparation. We will work with your employee, their provider, and your staff to ensure all are aligned with any return-to-work notifications and accommodations. Your team can then manage any internal system or team requirements that will be necessary for a successful return.
What if an employee exhausts their LOA benefits?
When an employee exhausts their benefits, we will communicate with you to ensure awareness. Your legal and internal HR teams can assess the situation and react accordingly.
What if an employee does not meet any of the LOA eligibility requirements?
If an employee is not eligible for LOA, we will advise the employee to communicate with the appropriate individual within your organization.
Inhale. We've got this. Exhale.
Understanding healthcare; with us, it’s personal.