Our goal is always to be an extension of your HR team. We get to know your internal policies and procedures as though we are part of your organization. This information allows us to support you and your employees at a level you expect. We will support and protect your company by providing information about leave timelines, accommodations, and return dates. We can also assist with extensions or transitions from short-term to long-term leave if needed. We interact with your employees and their providers throughout their leave journey until they return to work. The TouchCare team will manage all employee communications, leveraging the resources and leave carriers you have selected. We will ensure a custom approach and communication that provides a common understanding. 

Applying for leave or understanding eligibility and leave parameters can be complex. We first request a brief intake questionnaire to help us understand the state where your employee is located, why they are requesting leave, their hire date, and when they need to begin their leave of absence. Upon completion, the individual will schedule a leave consultation with our team.  Our team of Leave Specialists will then discuss the employee’s leave eligibility (you can weigh in prior to the consultation if you would like) and assist them with the next steps. We then follow their journey with check-ins, provider follow-up, accommodations communication, return to work notifications to the employee’s manager and HR team, and more.  

If an employee requires additional leave, we can provide assistance by either transitioning them to your company’s internal employee relations team or assisting with an additional application process for an alternate leave policy. 

Mandatory Leave:  FMLA / ADA 

Voluntary Leave:  According to your company benefits and policies

With the exception of managing your internal benefits systems and payroll solution, yes. We can provide a full source solution and even cross-check eligibility status with your team prior to communicating with members.  We are happy to leverage your internal resources, policies, and procedures.

That is entirely fine! We will either provide the intake information our member has provided to you or we will advise who they should contact within your organization for leave support.

Yes. Oftentimes, providers issue incomplete information. We can assist the member to ensure their provider completes forms correctly. We can also assist with the submission process or resubmission process.

Great news! Again, yes. We understand the importance of planning and preparation. We will work with your employee, their provider, and your staff to ensure all are aligned with any return-to-work notifications and accommodations. Your team can then manage any internal system or team requirements that will be necessary for a successful return.

When an employee exhausts their benefits, we will communicate with you to ensure awareness. Your legal and internal HR teams can assess the situation and react accordingly.

If an employee is not eligible for LOA, we will advise the employee to communicate with the appropriate individual within your organization.