Your Member Portal, Rebuilt Around You
We redesigned the TouchCare portal and mobile app based on direct member feedback, making it faster, smarter, and easier to use, without changing anything members already rely on. Here's what's new, and why it matters for the employees and clients you support.
Getting In Just Got Faster
Login Faster
Face ID and Touch ID are now supported on iOS, Android, and web, so members get in faster every time.
Translate to Spanish
Access your entire portal in both English and Spanish, with the touch of a button.
Answers Are Easier to Find
We also made it simpler for members to help themselves when they want to, without ever losing the option to talk to a real person.
Self-Service, Simplified
Find Answers
Members can search plan documents and get real answers fast, or browse guides and helpful articles right in the app.
Add Your Logo
Company logos now appear throughout the app, giving members a portal experience customized for their workplace.
Getting Help Is Smarter, Too
From opening a case to booking an appointment, the redesigned portal removes friction from the moments members need support most.
Support That Meets Members Where They Are
Smarter Case Creation
Members describe their issue and our AI sorts it out right away, asking smart follow-up questions to help our team get started faster.
Easy Scheduling
Members can book appointments and consults directly in the app. No more waiting on hold to get on someone's calendar.
Everything in One Place
The redesigned wallet and expense tools keep the details members need close at hand, so nothing gets lost between plan years.
A Wallet Built for Everyday Use
A Redesigned Wallet
Members can store insurance cards, medications, and medical conditions in one place, and pull them up whenever they're needed.
FSA/HSA Made Easy
With Silver, members can scan purchases at places like Amazon and Costco to catch FSA and HSA eligible expenses automatically.
Registration Is Still Just Three Quick Steps
Nothing changes about how easy it is for members to get started.
Sign Up
Go to touchcare.com/ask and tap "Sign Up," or download the mobile app to get started.
Verify Email
We'll send a code to your inbox. Enter it to confirm your email address.
Complete Your Profile
Finish the short intake form, set a password, and your account is ready to go.
Want to Learn More?
Download our one-page overview of the app update for a closer look at what’s new, from faster login to smarter case creation.
Inhale. We've got this. Exhale.
Understanding healthcare; with us, it’s personal.