Who We Are

Your personal expert health assistant

Find a doctor

We always match your employees with a licensed physician who is in-network and convenient. TouchCare handles everyday concerns, as well as more nuanced situations like finding the perfect specialist or surgeon.

Understand complex benefits

Questions about the difference between copays and coinsurance? We make sure your employees understand your company’s unique benefits, saving time and money.

Negotiate your medical bill

Confused by medical bills? Being overcharged? We’re happy to answer these types of questions and investigate on behalf of our members.

Coordinating Care

Get the most ROI out of your other health care programs by allowing TouchCare to direct traffic. We guide employees towards alternative options that save money for everyone.

Compare Treatment Prices

We research multiple facilities to find the best, most affordable option. We make healthcare transparent, providing side-by-side cost estimates for procedures.

Select a Plan

You may only do it once a year, but matching plans to your employees’ needs is what we do every day.

Meet the team

Rob LaHayne


Rob has spent the last 12 years helping companies design their benefits and communication strategies and firmly believes that we need to facilitate better consumerism in order to actually change healthcare in the US. As CEO, Rob leads TouchCare’s vision of empowering every member of the health system with the expert support they need to become better consumers of healthcare.  Outside of TouchCare, Rob likes to travel the world and experience new cultures (foods) with his wife and daughter. Rob holds a degree from Georgetown University where he was also captain of the varsity football team.

Juliet Frerking

SVP Operations

Juliet has over ten years of experience in operations and relationship management, primarily focusing on early stage healthcare startups. She began her career in sales and relationship management at OppenheimerFunds. After nearly four years in finance, she decided to make a jump into the ever-changing world of startups. Most of her career has focused on healthcare, and Juliet was an early employee at Sherpaa, a telemedicine company. At Sherpaa, she oversaw a team of physicians, the referral network, and compliance.Juliet has a degree in International Relations and Arabic from Stanford University. She has spent three years in the Middle East, as a Presidential Scholar at the American University in Cairo and as a Fulbright Scholar in Tunisia.

Codi Gill

VP Client Success

Codi has worked as a leader in the HR and health insurance industry for over 10 years. She has worked with hundreds of clients in the SMB and Enterprise markets to maximize their business efficiencies and help them reach their objectives. As a leader at TouchCare, Codi looks forward to helping organizations achieve their goals. When Codi is not viewing tickets or strategizing with her team, she enjoys spending time with her husband and kids at the Jersey Shore.

Natalie Austin

Marketing Director

Natalie is passionate about building a healthier workforce and has been working with organizations in the health and wellbeing industry for the last 6 years. Through engaging marketing and communications strategies, Natalie empowers the consumer to take a more active role in their health, inspiring members towards sustainable health and behavior change. A native Australian, Natalie now lives in NYC and is on a mission to visit every state in the USA! Natalie holds a degree in Science, Leisure & Health from the University of Sydney and a Postgraduate in Marketing & Event Management from the University of Technology, Sydney.

Interested in Learning More? Check out our Careers Page.

Careers Here